Terms & Conditions
FREE CBD DELIVERY
Free delivery for CBD, Docklands and St Kilda Road precinct for catering orders over $40 otherwise a $10.00 delivery fee may apply. Deliveries outside the free delivery area are available on application, delivery fees do apply to these areas.
Brisk Catering delivers to your office between 7.00am and 5.30pm weekdays. Deliveries or pickups required outside these hours will be subject to an additional charge. Cold food orders may arrive 60 minutes prior to your confirmed delivery time.
Weekend orders are available on application, surcharges and minimum spends do apply
TERMS OF TRADE
Corporate catering – net 7 days from end of the month.
Unlike some of our competitors, the prices quoted are inclusive of all applicable GST charges. Any statutory changes that may occur from time to time will be passed on to our customers.
We always try to accommodate changes in your catering numbers. We would appreciate it if minor changes are lodged by 5.00pm the day prior to the order.
Cancellation charges will apply when your catering requirements have been confirmed verbally or in writing and where costs have been incurred in regards to food, labour or other services.
Cancellations to be received by:
Up to 20 people – by 2.00pm the business day before
20 to 50 people – 2 business days prior
50 or more people – 5 business days prior
Full staff charges may apply if staff are cancelled within 1 business day prior.
We understand that sometimes cancellations occur that are completely our of your control. Rest assured that we will always work with you to minimise the cost of cancellations to your business.
ON TIME DELIVERY GUARANTEE
If we are late to deliver your catering simply call us to let us know within the hour after the due time and we will credit your order.
Orders placed by 5.00pm the day prior
Catering orders under $1,000
Does not apply when delays are caused by building access or major traffic delays such as a street marches or extraordinary traffic delays as a result of the Melbourne Metro Rail Project. In these circumstances we will call you to keep you informed.
All prices are correct at the time of printing and are quoted on current costs. These may vary at any time due to seasonal or supplier shortages. Brisk Catering reserves the right to alter or adapt menus, prices and services. For the most up to date pricing, please refer to www.briskcatering.com.au
For your convenience the following payment options are accepted: Company cheque
VISA, MasterCard and AMEX (modest cost recovery surcharges apply) and EFT.
SAME DAY LAST MINUTE ORDERS
Our team is available to assist you and as a result we will make every effort to provide catering for last minute orders. In order for us to give you a fast and confident response when you call, we will put you on hold and check with the kitchen for product and delivery availability. A $10.00 fee may apply to same day orders to cover the individualized food preparation and alterations to our delivery.
LOST OR BROKEN EQUIPMENT
Any lost or broken equipment will be charged at replacement cost.
All functions booked over the value of $4000 require a 10% deposit for confirmation. The deposit is non-refundable if the function is cancelled within 7 working days of the function date.
Platters remain the property of Brisk Catering. All of our platters are embossed on the back with our logo and our phone number for collection. We will endeavour to return and collect platters as soon as possible after your catering. Unrecoverable platters may incur a replacement charge.